Supercharging the Customer Experience, with the co-authors, Alan Williams and Dave Stubberfield

Can you actually deliver on customer experience? Authors Alan Williams and Dave Stubberfield have ten quick minutes to speak about real-world practical actions in their book Supercharging the Customer Experience — How organizational alignment drives performance.

โ“What is it about customer experience delivery โ€“ or the lack of it โ€“ that prompted Alan and Dave to write the book? โ“What’s missing from customer experience programs, and how might the book solve it?

  • Alan Williams leads the consultancy ServiceBrand Global, specialising in helping service-based businesses thrive and flourish in a values economy.
  • Dave Stubberfield leads the Carter Consultancy, which focuses on customer experience, change management, and continuous improvement.

Listen on the ๐ŸŽง๐Ÿ“šStrand Review of Books๐Ÿ“š๐ŸŽง for a brief, sparky ten minutes, available from wherever you get your ‘casts:

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